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An Italian migrant made a living making sausages – very good sausages – and made a very good living – making and selling 200kg of sausages each week.

He had two boys who he decided were to get the very best education available and one became a doctor and the other became an economist. The economist worked in Canberra and occasionally came to Sydney to visit his father. On one particular visit he decided to offer some advice to his father – “Dad, business is getting tough and the economy is slowing – we could be headed for a recession, so you’d better cut back on your sausage making”.

So the father decided to heed the wise advice – after all he was an economist – and so he cut his production to 150kg per week.

The economist son visits again for Christmas and being a good son, decides he should update his father and offer more sound advice based on the current economic climate as seen by the experts.

“You’d better cut back more – things really look to be getting tough and the situation is tight fiscally”.

Not really understanding all the jargon but trusting his son to do the best by his father, he cuts production again - from 150kg to 75kg per week.

Easter arrives and the son again dutifully comes to Sydney from Canberra to visit father – as you do. “How’s business, dad”?

“Terrible, just like you predicted” comes the reply. “I need to close the business - I’ve only sold 75kg of sausages this week and I cannot pay the bills”!

The downturn in business activity can be self-fulfilling and the constant negative speak can actually lead to the community being scared by the advice and comments of the “experts” – after all, it wasn’t them that caused this terrible mess – was it? Banks have stopped lending and therefore no business can possibly ever get ahead!

What ever happened to making a profit, reinvesting that profit in the business, rather than buying a mansion and a flash new car, and financing your own investment in growth?

Murphy’s Lesser Known Laws

1. Light travels faster than sound – this is why some people appear bright until you hear them speak.
2. Change is inevitable – except from a vending machine
3. Those who live by the sword get shot by those who don’t
4. Nothing is foolproof to a sufficiently talented fool
5. The 50-50-90 rule: anytime you have a 50-50 chance of getting something right, there’s a 90% probability you’ll get it wrong
6. If you lined up all the cars in the world end to end, someone would be stupid enough to try to pass them, five or six at a time, on a hill, in the fog.
7. The things that come to those who wait will be the scrappy junk left by those who got there first
8. The shin bone is a device for finding furniture in a dark room.
9. A fine is a tax for doing wrong. A tax is a fine for doing well.
10. When you go into court, you are putting yourself into the hands of 12 people who weren’t smart enough to get out of jury duty

Fishing With Mirrors

A fisherman from the city was out on a lake in a small boat. He noticed another man in a small boat open his tackle box and take out a mirror. Being curious, he rowed over and asked what the mirror was for. “That’s my secret way to catch fish” said the other man. “Shine the mirror on the top of the water. The fish notice the spot of sun on the water above and they swim to the surface. Then I just reach out and net them and pull them into the boat.” “Wow, does that really work?” “You bet it does!” travel around the “Would you be interested in The selling that mirror – I will give POOF! you $30 for it.” “Well, okay.” The husband The money changed hands and the buyer asked - “by the way, how many have you caught this week?” “You’re the sixth!”

Piece of Mind?

 A doctor explained to his patient’s husband, “I’m sorry to inform you, but your wife’s mind has completely gone.” “I’m not surprised. She’s been giving me a piece of it for the last twenty years.”

Download a PDF Copy

Positively Outrageous Service – T Scott Gross

This one of the best ever books written on the concept of genuine customer service.

In this book he lists the top 25 “wants” of customers in order of importance.

1. Being called back when promised
2. Receiving an explanation of how problem occurred
3. Provided with information on how to contact relevant people
4. Being contacted promptly when a problem has been resolved
5. Being able to talk to someone in authority
6. Being told how long it will take to resolve problem
7. Being given valuable alternatives if problem cannot be solved
8. Being treated as a person, not an account number
9. Being told how to prevent a problem in the future
10. Given progress reports if problem will take time
11. Able to talk to people without interruptions
12. Being asked before being put on hold
13. Being shown appreciation for their business
14. Having a person, not a recording, answer phone
15. Being given service people’s names and numbers
16. Getting through to a department on first call
17. Being given suggestions on how to reduce costs
18. Being able to talk to someone who can resolve the problem on the first call
19. Receiving an apology when an error is made
20. Being helped without being put on hold
21. Having the telephone answered on the third ring
22. Being greeted with “hello” or “good morning”
23. Able to reach the service area after 4pm
24. Being addressed by your name
25. Ability to reach someone after hours

Try these – it might make your business great and avoid participation in the economic downturn

January 2009 Logic Puzzle

March 2009 Logic Quiz

1. Two ducks in front of a duck - two ducks behind a duck – one duck in the you middle. How many ducks are there? _______________________________________

2. Three women each have two daughters. They are having lunch at a restaurant. There are only seven chairs – all the women are seated. How is this possible? _____________________________________

3. To paint two white lines dividing a road into three lanes costs $100. How much to paint white lines to divide a road into six lanes? _____________________________________

Fax answers to (02)95534077 or email editor@focusofficesupplies.com.au

This month’s prize – Logitech Harmony 525 Advanced Universal Remote Control

Your details:-

Name: …………………………………………………………………

Organisation: …………………………………………………..

Phone or Email: ……………………………………………….

January Quiz Answer.

Statement 3 is true and therefore statements 1, 2 and 4 are false. Therefore Bill won B grade, Charlie won A grade and Dan won C grade

Congratulations to Peter Panayi of Christopher’s Cake Shop – our January quiz winner.

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